The Department Store

335-337 The Parade

Beachtown

Auckland 1111

ph: 09 889 8899

email: thedepartmentstore@email.com.nz

web: thedepartmentstore.com.nz

September 04, 2020

Dear Mr Simpson, 

I am sorry to hear about your experience with one of my staff in my store.

I can reassure you that this type of behaviour will not be tolerated and the staff member

will be given a written warning as well as further customer service training.

Below I have also attached a $50 store voucher that can be used in any of the departments

as a way of apologizing. 

Again I would like to apologise for the behaviour of the staff member and I hope that

you'll reconsider coming back to our store for a better experience.

Sincerely,

Rebecca Smith

Manager - Footwear

The Department Store