The Department Store
335-337 The Parade
Beachtown
Auckland 1111
ph: 09 889 8899
email: thedepartmentstore@email.com.nz
web: thedepartmentstore.com.nz
September 04, 2020
Dear Mr Simpson,
I am sorry to hear about your experience with one of my staff in my store.
I can reassure you that this type of behaviour will not be tolerated and the staff member
will be given a written warning as well as further customer service training.
Below I have also attached a $50 store voucher that can be used in any of the departments
as a way of apologizing.
Again I would like to apologise for the behaviour of the staff member and I hope that
you'll reconsider coming back to our store for a better experience.
Sincerely,
Rebecca Smith
Manager - Footwear
The Department Store
