Pages

Monday, 7 September 2020

Be assertive learning review.

 Be assertive learning review

In English, we have been learning about being assertive. Being assertive is voicing your own opinion and listening and respecting others opinions. 

1. What are the four types of behavioural responses, and what does each mean (in your own words)?

Aggressive means that you don't think about anyone else's opinion and you just get mad and try to dominate the other person.

Passive means that you are quiet and won't voice your opinion because you're afraid of what people will think about you.

Indirect means that you will sit there and complain to another person but what say anything and you'll get the other person to say something.

And assertive means that you will voice your opinion respectfully and also listen to others that are speaking and respect thier opinion aswell.


  1. What is the definition of Assertive Communication?

Expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.

  1. What are the three ‘describes’? When should you use them?

Describe the situation, your feelings, and the change you want. you should use them when you're in a situation and you need control.

       4.  List and explain 5 of the ‘Assertive Communication Tools’.

‘I’ statements

Think ‘we’ as well as ‘me’

Be positive

Thank themGo for agreement

  1. List and explain in your own words 3 barriers to assertive communication.

Gender
Age
Status

  1. What does assertive communication look like?

it looks like good posture and eye contact while they are talking.

  1. What does assertive communication sound like?

it sounds like a loud clear voice.

  1. What does it mean to act like a scratched record when it comes to your boundaries?

Be repetitive. 

  1. Think back to a time when you or a friend used a behavioural response that was not assertive. What type was it? What did you say? What happened as a result? What could you have done differently?

  2. My friend kept cancelling on me and so I just stopped reaching out to her or making any plans with her. This was a passive response and as a result, our friendship disintegrated. I could have let her know my feelings and the changes I wanted to see, and perhaps that would have repaired the relationship.


  1. Reflect on your behavioural responses until now. How do you usually respond to tricky situations? Do you want to change the way you respond, moving forward? What will you try to remember in the future when difficult situations arise?

I walk away or tell the person to shut up.

Monday, 27 July 2020

The Department Store


335-337 The Parade
Beachtown
Auckland 1111
ph: 09 889 8899
email: thedepartmentstore@email.com.nz
web: thedepartmentstore.com.nz

September 04, 2020
Dear Mr Simpson, 
I am sorry to hear about your experience with one of my staff in my store.
I can reassure you that this type of behaviour will not be tolerated and the staff member
will be given a written warning as well as further customer service training.
Below I have also attached a $50 store voucher that can be used in any of the departments
as a way of apologizing. 
Again I would like to apologise for the behaviour of the staff member and I hope that
you'll reconsider coming back to our store for a better experience.
Sincerely,

Rebecca Smith
Manager - Footwear
The Department Store